Customer Success Ritual

Milestones overdue — customers whose next milestone — go-live, review, renewal — has passed; each one drifting toward churn.

$14one-time · VAT included · no subscription

Free files

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✓Download page opens right after payment + links by e-mail. No account.

✓Excel 2016+ / Microsoft 365 · Google Sheets (upload to Drive)

✓Light + Dark · USD GBP EUR AUD CAD INR · PLN pricing — every edition in one download

✓Free updates forever · 14-day refund

Part of the Complete Collection — 119 workbooks, every edition, future releases, $99.

The Friday page

What the file tells you every week

Every customer with lifecycle stage, MRR, next milestone and last touch; onboarding calls, check-ins, trainings, health reviews and escalations with counts; weekly targets. Every Friday: targets hit, who is drifting, what renewed.

01 · verdictOutput — weekly targets hit (onboarding calls, check-ins, trainings, health reviews, escalations), the biggest miss

02 · verdictPipeline — milestones overdue, stale customers, due this week, open MRR

03 · verdictResults — MRR renewed in the last 60 days, retention, the biggest customer

Sheets in the workbook

✓Friday · output, pipeline, results, the week's scorecard, three verdicts, three tasks

✓Customers · one line per customer with lifecycle stage, MRR, next milestone date, last touch — OVERDUE / STALE / THIS WEEK / ok

✓Activity · onboarding calls, check-ins, trainings, health reviews, tickets escalated — a line per batch with a count

✓Weeks · activities, closed, value per week

✓Settings · weekly targets per activity with this week's count and the gap, stale window

How it works

1Set the targets — a weekly number for each activity, the stale window — once

2Log as you go — one line per customer; a line per batch of activity with a count

3Open Friday — output, pipeline, results, three tasks — ten minutes

Who it is for

CSMs with a book and no tooling beyond the CRM nobody trusts.

Dark edition included

Do I need Excel?

Excel 2016+ or Microsoft 365. Or upload the .xlsx to Google Drive — it opens in Sheets with formulas and charts intact.

Can I pay with BLIK?

Yes — BLIK, Przelewy24, any card, Apple Pay, Google Pay and PayPal. Prices in PLN, EUR, USD or GBP; the currency switch is at the top.

Invoice for my company?

Tick “I’m purchasing as a business” at checkout and enter your NIP / VAT ID. The invoice arrives with the download e-mail.

What if it isn’t for me?

14-day refund, no questions. One e-mail to hello@tintedcells.com.

Pairs well with

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